Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by dewaslot99 ("We", "Us", "Our", or the "Platform") and governs the collection, use, storage, sharing, and protection of personal data submitted by or collected about users ("You", "Your", or "Member") of the dewaslot99 online casino and sports betting platform, accessible at https://dewaslot99.cam.

dewaslot99 operates as an online gambling platform serving registered members across Malaysia, including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and all other regions of Malaysia. The Platform processes personal data in connection with account registration, identity verification, payment processing, customer support, VIP program management, and regulatory compliance.

By registering an account, accessing the Website, or otherwise using any service offered by dewaslot99, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the dewaslot99 platform.

This Policy should be read alongside our Terms & Conditions, which govern the overall contractual relationship between you and dewaslot99, and our Responsible Gambling Policy.

Definitions

The following definitions apply throughout this Privacy Policy:

• Personal Data — Any information that identifies or could be used to identify a natural person, directly or indirectly, including name, identification number, contact details, location data, or online identifiers.
• Processing — Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• Data Controller — The entity that determines the purposes and means of processing personal data. dewaslot99 acts as the Data Controller in respect of member personal data.
• Data Processor — A third-party entity that processes personal data on behalf of and under instruction from dewaslot99.
• Data Subject — The natural person to whom the personal data relates — in the context of this Policy, the registered Member of dewaslot99.
• KYC — Know Your Customer. The identity verification process required for account operation and withdrawal processing.
• Cookies — Small text files placed on your device by the Website to recognise your browser across sessions and support platform functionality.
• Sensitive Data — A subset of personal data that warrants heightened protection, including government identification numbers and payment account details.

Data Controller

dewaslot99 is the Data Controller responsible for your personal data collected and processed via the Website at https://dewaslot99.cam. As Data Controller, dewaslot99 determines what personal data is collected, the purposes for which it is used, and the measures in place to protect it.

Where dewaslot99 engages third-party service providers — including payment processors, identity verification services, customer support platforms, and analytics providers — these entities act as Data Processors operating under binding data processing agreements that restrict their use of your data to the specific services they provide to dewaslot99.

For questions about how dewaslot99 handles your personal data, or to exercise any of the rights described in Section 12, please contact our Data Protection contact at [email protected].

Data We Collect

dewaslot99 collects personal data through multiple channels, including direct submission by you during registration and account use, automated collection through cookies and platform logging systems, and from third-party sources during identity verification processes.

Lawful Basis for Processing

dewaslot99 processes personal data only where one or more of the following lawful bases applies. We identify the applicable basis for each category of processing activity in the table below.

• Contract Performance: Processing necessary to fulfil our obligations under the Terms & Conditions you accepted at registration — including account operation, deposit processing, game access, withdrawal fulfilment, and VIP program management.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) legislation, Know Your Customer (KYC) regulatory requirements, tax reporting obligations, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing necessary for dewaslot99's legitimate business interests, including fraud detection and prevention, platform security, customer support quality improvement, and responsible gambling monitoring — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications. Where consent is the basis, you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

Purposes of Processing

dewaslot99 processes your personal data for the following specific and clearly defined purposes:

6.1 Account Management

To create, verify, maintain, and administer your registered account on dewaslot99, including identity verification at registration and at KYC review stages, communication of account status updates, and enforcement of platform terms where required.

6.2 Transaction Processing

To process deposits via Malaysian payment methods including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong Bank, and to process withdrawal requests to verified payment methods. All transactions are denominated in Malaysian Ringgit (MYR).

6.3 Regulatory Compliance and AML

To fulfil obligations under applicable anti-money laundering and counter-terrorism financing laws. This includes monitoring transaction patterns, conducting enhanced due diligence where required, and filing regulatory reports as mandated by applicable law.

6.4 Fraud Prevention and Platform Security

To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, collusion, and other prohibited conduct as defined in our Terms & Conditions. Technical data and usage data are analysed for this purpose on an ongoing basis.

6.5 Customer Support

To respond to enquiries submitted via live chat and email, to investigate complaints, and to maintain records of support interactions for quality assurance and dispute resolution purposes.

6.6 Responsible Gambling

To monitor gambling behaviour and account activity for indicators of problem gambling, to process self-exclusion requests and limit-setting instructions, and to fulfil our obligations as a responsible gambling operator.

6.7 VIP Program and Promotions

To calculate VIP tier status, administer cashback, birthday bonuses, and referral programs, and to assign dedicated account managers to eligible members. Where you have opted in to marketing communications, your data may also be used to send you promotional offers relevant to your platform activity.

6.8 Platform Improvement and Analytics

To analyse aggregated and anonymised usage data to improve platform functionality, game library curation, payment flow optimisation, and overall user experience. Analytics processing does not result in decisions that significantly affect individual members.

Data Sharing & Disclosure

dewaslot99 does not sell, rent, or commercially disclose your personal data to third parties. We share data only in the following limited circumstances, under appropriate contractual and legal safeguards:

• Payment Processors: Your financial data is shared with third-party payment processors strictly for the purpose of completing deposit and withdrawal transactions. These processors are PCI-DSS compliant and process data solely as instructed by dewaslot99.
• Identity Verification Providers: KYC documentation is processed by licensed identity verification service providers who confirm the authenticity of identity documents and screen against sanctions and watchlists.
• Regulatory and Law Enforcement Authorities: We may disclose personal data to competent regulatory, tax, or law enforcement authorities where required by applicable law, court order, or official regulatory demand, without prior notice to the affected member where legally required.
• Customer Support Platform Providers: Live chat and ticketing system providers may process communication data as Data Processors under binding agreements restricting their use of your data.
• Group Companies: Where dewaslot99 operates as part of a corporate group, personal data may be shared with affiliated entities for consolidated regulatory compliance and fraud prevention purposes, under equivalent data protection standards.

International Data Transfers

As an online platform with technology and service providers across multiple jurisdictions, dewaslot99 may transfer personal data outside of Malaysia in connection with payment processing, identity verification, and platform hosting. Where such transfers occur, dewaslot99 ensures that appropriate safeguards are in place to protect your data at the destination jurisdiction.

Safeguards for international transfers may include binding contractual clauses between dewaslot99 and the recipient entity, transfers to jurisdictions recognised as providing adequate levels of data protection, or other legally approved mechanisms under applicable data protection law.

If you have questions about the specific safeguards in place for a particular international transfer, please contact us at [email protected].

Data Retention

dewaslot99 retains personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active Account Data: Personal and transaction data associated with an active dewaslot99 account is retained throughout the lifetime of the account and is accessible to the account holder at any time via account settings.
• Closed Account Data: Following account closure, personal data is retained for a period of five (5) years in compliance with anti-money laundering record-keeping obligations, unless a longer retention period is required by applicable law.
• KYC Documentation: Identity documents submitted during KYC verification are retained for a minimum of five (5) years following the end of the business relationship, in accordance with regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years for audit and regulatory compliance purposes.
• Customer Support Records: Live chat transcripts and email correspondence are retained for a period of two (2) years from the date of the interaction for dispute resolution and quality assurance purposes.
• Technical and Usage Data: Aggregated analytics data may be retained indefinitely in anonymised form. Individual-level technical logs are retained for twelve (12) months for security monitoring purposes.

Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymised in accordance with our data destruction procedures.

Data Security

dewaslot99 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:

• TLS 1.3 encryption for all data in transit between your browser and dewaslot99 servers
• AES-256 encryption for personal and financial data stored at rest on dewaslot99 infrastructure
• Two-factor authentication (2FA) available for all member accounts
• Access controls limiting internal data access to staff with a demonstrable operational need
• Real-time fraud detection and anomaly monitoring on all account and transaction activities
• Regular security audits and penetration testing conducted by independent security specialists
• Incident response procedures ensuring timely investigation and notification in the event of a data breach

While dewaslot99 employs robust security measures, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for taking reasonable precautions on your own devices. Please contact our support team immediately if you suspect unauthorised access to your account.

Cookies & Tracking Technologies

dewaslot99 uses cookies and similar tracking technologies on the Website to support core platform functionality, personalise your experience, analyse usage patterns, and support our fraud prevention systems. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Website to function correctly. These cookies cannot be disabled and do not require consent. They include session authentication tokens, security cookies, and load-balancing identifiers.
• Functional Cookies: These remember your preferences and personalise the platform experience — for example, your preferred language, last viewed game category, or currency display settings.
• Analytics Cookies: Used to collect aggregated, anonymised data about how members use the Website — pages visited, session duration, navigation paths — to help us improve the platform. Analytics data is not linked to individual identifiable profiles.
• Security and Fraud Prevention Cookies: Used to identify and prevent fraudulent activity, detect bot traffic, and monitor for suspicious account behaviour. These cookies process device fingerprint data and IP addresses.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair core platform functionality, including login and transaction processing. For detailed information about the specific cookies in use, please contact our support team.

Your Data Rights

Subject to applicable law and the exceptions described below, you hold the following rights in respect of your personal data held by dewaslot99. To exercise any of these rights, contact us at [email protected] or via live chat.

We will respond to all data rights requests within thirty (30) days of receipt, or within any shorter period required by applicable law. In complex cases, we may extend this period by a further sixty (60) days, with notification to you of the extension and the reason for it.

Children & Minors

The dewaslot99 platform is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If dewaslot99 becomes aware or has reason to believe that personal data has been submitted by an individual under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data (except where retention is required by law), and report the matter to relevant regulatory authorities if required.

Third-Party Links

The dewaslot99 Website does not contain links to third-party websites as a deliberate policy decision. In the event that any third-party content is presented on or accessible through the Website in future, dewaslot99 will not be responsible for the privacy practices or data collection activities of those third parties. You should review the privacy policies of any external website you visit independently.

Changes to This Policy

dewaslot99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Material changes will be communicated to registered members via the email address on file and via a prominent notice on the Website prior to the change taking effect.

The date of the most recent update is displayed at the top of this page. Continued use of the dewaslot99 platform following notification of a material policy change constitutes your acceptance of the updated Policy. If you do not accept the updated terms, you must cease use of the platform and may request account closure in accordance with our Terms & Conditions.

We encourage you to review this Privacy Policy periodically, particularly if you have ongoing concerns about how your data is used or if you notice a change to the "Last Updated" date displayed above.

Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the dewaslot99 data protection contact using the details below:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the dewaslot99 Website. Recommended for urgent account-related privacy concerns.
• Email: [email protected] — For formal privacy requests, data subject rights exercises, and written complaints. Please include your registered account email address and a brief description of your request. Allow up to 30 days for a response to formal data rights requests.

If you are dissatisfied with dewaslot99's response to your privacy concern, you have the right to raise the matter with the relevant data protection supervisory authority in the jurisdiction applicable to the Platform's operations. Details of the applicable authority are available upon request from our support team.